Consequences of regret

If the right of withdrawal under this agreement is exercised, we will refund the payment for the item covered by the right of withdrawal without undue delay and in any case within 14 days of receipt of your notice to exercise the right of withdrawal for that order. Refunds will be made using the same means of payment that was used when placing the order, unless you have expressly accepted or requested otherwise. You will not be charged a fee in connection with the refund.

We are entitled to withhold the refund until we have received the goods returned, or we have received documentation that the goods have been returned to us.

You can return the goods to us by post or freight, you must pay for the transport costs yourself, and you are responsible for the item during shipment.

We recommend that you keep documentation for the return of the goods.

As a starting point, you are liable for a possible deterioration in the value of the goods if the deterioration is caused by handling the goods that was unnecessary to determine the goods' quality, function, nature and properties. You may normally inspect the item in the same way as you can and may in a store, but you may not use it. If you have used it in a way that you are not allowed or can in a business and we can not sell it again, or can not sell it at full price again, you can expect us to deduct the impairment in the amount you must have left. If the item no longer has a trade value, we will not refund the purchase amount.